Terms of Service

Last updated: 30 July 2026. Effective immediately.

1. Agreement

These Terms of Service ("Terms") form a binding agreement between you ("Customer", "you") and Nishan ("Nishan", "we", "us"). They govern your access to and use of the Nishan verified-location API, the tenant dashboard, and the platform admin console. By creating an account, generating an API key, or using the service in any way, you agree to these Terms and to our Privacy Policy.

If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company, in which case "you" refers to that company.

2. Accounts and access

You must provide accurate registration information and keep it current.
You are responsible for activity that occurs under your account and under any API key you generate.
Each tenant account is independent. You may not share credentials, API keys, or tenant data with parties outside your organisation without our written consent.
You must notify us promptly of any unauthorised access at security@nishanhq.com.

3. Acceptable use

You agree not to:

Use the service to violate any law or third-party right.
Upload, store or transmit data that is unlawful, harmful, infringing, or that contains malware.
Attempt to access data belonging to another tenant or to the platform admin layer.
Reverse-engineer, decompile, or attempt to derive source code from the service, except to the extent this restriction is prohibited by law.
Resell or sublicense the service as a competing location-API product without our written consent.
Use the service in a way that could damage, disable, overburden, or impair our infrastructure.

4. API keys and security

API keys are sensitive credentials. Treat them like passwords.
Keys are hashed at rest (SHA-256). The raw key is shown only once at creation or rotation.
You may rotate or revoke a key at any time from the dashboard. Revocation is immediate and final.
All API requests must be made over HTTPS. Plain HTTP requests are rejected.
You are responsible for any usage and charges incurred by a key until it is revoked.

5. Plans, billing and limits

Plans are defined on the Book a demo page and in your order form.
Monthly order limits are enforced per tenant. If you exceed a soft limit we will notify you. Hard limits reject new requests with HTTP 429.
Subscription fees are billed in advance and are non-refundable except where required by law.
Overages (geocoder calls beyond plan quota) are billed at the rates listed in your plan.
Late payment may result in suspension after a 7-day notice period.
Prices may be changed on 30 days' notice. Changes do not affect the then-current billing cycle.

6. Your data and IP

You retain all rights, title, and interest in the data you upload or generate through the service ("Customer Data").
You grant Nishan a limited licence to host, process, transmit and display Customer Data solely to provide the service.
Verified-location records, photos, and other Customer Data remain isolated to your tenant through database row-level security.
We may use aggregated, de-identified statistics (for example, total verified locations across all tenants) for capacity planning and marketing. Such statistics cannot be used to identify a tenant or an individual.
You may export your Customer Data at any time via the dashboard or by writing to hello@nishanhq.com.
You represent that you have a lawful basis to upload and process Customer Data through the service.

7. Availability and support

We target 99.9% monthly availability for the API and dashboard, measured per region, excluding scheduled maintenance and force majeure.
Scheduled maintenance is announced at least 48 hours in advance via the status page and email.
Email support is included on all plans. Business-hours response targets are stated in your plan; paid plans include priority response.
Incident status is published at status.nishanhq.com.

8. Suspension and termination

We may suspend or terminate your access if:

You materially breach these Terms and fail to cure within 7 days of notice.
Your use of the service creates a security or stability risk.
We are required to do so by law.
Payment fails and is not cured within 7 days.

You may terminate at any time from the dashboard or by emailing hello@nishanhq.com. Upon termination, we will delete Customer Data within 30 days, except where retention is required by law.

9. Warranties and liability

As-is. Except as expressly stated, the service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all other warranties, express or implied, including merchantability, fitness for purpose, and non-infringement.

Cap on liability. To the maximum extent permitted by law, our aggregate liability arising out of or related to the service will not exceed the amounts you paid us in the 12 months immediately before the event giving rise to the claim. We will not be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

10. Indemnification

You will indemnify and hold Nishan harmless from any third-party claim arising out of (a) your Customer Data, (b) your use of the service in violation of these Terms, or (c) your violation of any law.

11. Changes to terms

We may update these Terms. Material changes (changes that materially expand our rights or restrict yours) will be emailed to all tenant owners at least 30 days before they take effect. Continued use after the effective date constitutes acceptance.

12. Governing law

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict-of-laws principles. Disputes will be resolved in the courts of Lahore, unless mandatory consumer protection laws in your jurisdiction give you the right to bring a claim locally.

13. Contact

Questions about these Terms: legal@nishanhq.com
General: hello@nishanhq.com
Postal: Nishan HQ, Lahore, Pakistan.